A: Residual Value is a defined percentage of net Ex-Showroom price which is assured at the end of loan term to customer as per the prescribed conditions.

A: VW Tiguan all variants and Vento petrol variants.

A: Customer is required to purchase comprehensive motor insurance coverage recommended by the respective Volkswagen Dealer.

A: Warranty is compulsory but currently VW India providing 4 years warranty along with car purchase. So no need for additional warranty.

A: All salaried and non- salaried applicants are eligible as per credit underwriting policy of Volkswagen Finance.

A: Eligible customer can be funded up to 100% of the net Ex showroom price meeting all the necessary conditions as per the Volkswagen Finance credit policy.

A: In the current product structure this RTO, MI funding is not available. SVP compulsory but funding not available for the same.

A: The tenure offered currently is only for 36 and 48 months.

A: During the execution of the contract, a repurchase agreement will be signed between the customer and the dealer indicating the assured residual value.

A: Yes, customer is only allowed to clock in maximum Kms during the entire tenure agreed in repurchase agreement . Customer will be required to pay for each additional kilometre exceeding the threshold based on a prescribed amount per kilometre. The prescribed amount will be reflected in the repurchase agreement.

A: Customer has 4 options to consider before the end of tenure,
Retain - The customer will retain the car at the end of loan tenure and pay the outstanding balance to close the loan.
Refinance - Customer can opt for refinance facility and payback in equated monthly instalments.
Return - The customer can return the vehicle and pay the difference if any due to the wear and tear as defined in the repurchase agreement and dealer will pay the outstanding balance and close the account.
Upgrade - The customer opt to return the vehicle and upgrade to buy a higher variant / model of the brand.

A: Yes, the customer has the right to foreclose the account at any time, however the repurchase agreement will be considered null and void.

A: Customer is required to adhere to the prescribed wear and tear guidelines and should maintain the vehicle through authorized Volkswagen service centres.

A: Ideally the customer is required to get in touch with his/her dealer 90 days prior to the end of the loan tenure. Dealer CRM team should also get in touch with the customer for the same.

A: The customer shall return the vehicle to the Dealer at his workshop or any other location specified by the Dealer.

A: The Dealer will foreclose the customers’ loan account with Volkswagen Finance based on the agreed buy back value. Any additional charges to be borne by the customer.

A: The foreclosed amount will get transferred to Volkswagen Finance by the Dealer, under no circumstance will the foreclosed amount be transferred to the customer.

A: The vehicle shall be subject to a inspection by Volkswagen India and repairs if any shall be undertaken (costs will be borne by the Customer) and completed prior to the physical handover of the car to Dealer. However we strongly recommend to take a superior insurance coverage from in-house insurance companies.

A: The customer has the option to sell the car in open market if he is getting a better value for his car, but needs to pay the balance amount to Volkswagen Finance to close the loan.

A: There shall be no after-market (grey market) retro-fitments on the cars. Retro-fitments if any shall only be those as carried by the Dealer as per the terms & condition of repurchase agreement.

A: If any or all of the conditions stipulated in the repurchase agreement are not met, Dealer at his sole discretion has the right to reduce the value of the car as per the violations from the conditions and the Customer shall have no right or remedy against the Dealer for such action but has the option to sell the car in open market if he is getting a better value for his car and needs to pay the balance outstanding amount in time to Volkswagen Finance to close the loan.

A: Customer to surrender( if option to surrender is exercised) his/her vehicle 15 days prior to end of the Buy Back Period once the final surrender value has been agreed and confirmed with Dealer.

A: The Minimum loan to value of the car in this product is 70% of net Ex-showroom price of the car.

A: No, As per VWFS credit policy we don’t finance any kind of fleet cars.

A: Yes, customer can return the car at end of the tenor to any VW dealer in order to provide homogenous service levels pan India.